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Using your Phone:

Transfering a call directly to Voicemail

To transfer a call directly to Voicemail on your SIP Phone

During the call use the arrow key below the display and select Blind Transfer then Dial *extension#( STAR & number) Then pres the Dial Key….

Alternately you cam press the Transfer key, then at the new dialtone dial *ext, once it picks up on the VM box, press the transfer key.

On a Standard Phone

After you answer the call place the caller on hold by doing a ‘hook flash’.
This can be done on most phones with a flash button, or it may be called ‘recall’.
If you do not have a flash button you can do the same thing by quickly pressing the hangup switch on the phone and releasing it (less than a half second). dial *number and hang up, the connected caller (on hold) will be transferred directly into the voicmail box

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Reminder calls

The system is capable of making a call to you at a preset time. This is similar to a hotels autometed wake up call.

  • To Activate dial *87 from your phone
  • enter in the 4 digit time you want the call to ring to you in the HHMM format (12 hour)
  • enter 1 for AM or 2 for PM
  • The system will then confirm your wake up time and hangup

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I Keep getting annoying calls, how can I stop them

Annoyance calls are a fact of life, every time a new number gets put in service someone somewhere will eventually find it.

The Voiceway system has a nifty little feature to help you cut these out, it is Number Blacklisting.
You can blacklist calls through your phone or the Administration panel

On your Phone you need to do this immediately after the undesired call is received (before another call comes in). Simply dial *32, and the system will tell you the number that just called, and instructions to confirm the blacklisting.  Once confirmed, the system will again tell you the number, and that it has been blacklisted (doesn’t work if they have blocked caller ID, but there is a way around that too)

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Why do I get Phantom Rings

Pahntom rings are related to the system and voicemail to your line.
This is a feature on most Standard Phone Adaptor boxes (ATA’s), that may be desirable for some and a total annoyance for others.

When you have an un checked Voicemail waiting for you the Phone will give a short ring every 4-5 minutes, reminding you that you have a voicemail that needs to be checked.

To stop the reminder either:

  1. Log in to your voicemail on the phone and listen to all the new messages
  2. Log in to your Account on-line and access your voicemail folder. Then go into your Voicemail ‘INBOX” and listen to your message(s).
    If there are messages in your Inbox the reminder will continue, so select the check box next to the message (or select the all at the top of the list) then either delete the message, or move it to another folder
  3. Contact us to give you directions to disable the reminder ring on your VoIP device.  This will eliminate the reminders forever (you will still get a stuttering dial tone when you first pick up your phone indicating messages waiting)

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Dialing on Business Phones – TIP

TIP: Did you know you can enter all the digits you are dialing BEFORE you pickup the phone to make your call ?

Simply enter all the digits (they’ll show up on your display) and when you are ready simply lift the handset and your call will dial out very quickly

This is very handy when you have a number that is long (international) or is difficult to get from the source to the dial pad quickly.

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